SkillOnNet, a leading iGaming entertainment company, is looking for a Customer Support Representative in Melilla, Spain. This on-site role requires interacting with customers and assisting with their inquiries. You will represent the company with a dynamic, responsible attitude and be able to work in shifts.

Responsibilities

What we look for:

Communicate effectively with customers through web chat, email, and phone.
Maintain a strong focus on quality, attention to detail, and accuracy.
Provide an exceptional customer experience and resolve issues at first contact.
Troubleshoot product and service issues, determine the origin of the problem, outline the best course of action, and follow up to ensure resolution.
Route or escalate requests when necessary.
Thoroughly investigate customer concerns and questions.
Promote a "Safe Play" philosophy.
Stay updated on regulatory/licensing requirements and processes.
Contribute to team goals and go beyond expectations in customer interactions.
Participate in onboarding and training programs.
Proficiency in English, with strong written and verbal communication.
Relevant customer service experience is valued but not mandatory, as comprehensive internal training is provided.
Strong communication and public relations skills, with active listening abilities.
Customer-oriented and adaptable to different personalities.
Computer literacy and touch-typing skills.
Ability to work under pressure.
Reliability, sense of duty, and meticulousness.
High levels of confidentiality when handling financial and persona

About the role

SkillOnNet, a leading iGaming entertainment company, is looking for a Customer Support Representative in Melilla, Spain. This on-site role requires interacting with customers and assisting with their inquiries. You will represent the company with a dynamic, responsible attitude and be able to work in shifts.

Responsibilities

What we look for:

Communicate effectively with customers through web chat, email, and phone.
Maintain a strong focus on quality, attention to detail, and accuracy.
Provide an exceptional customer experience and resolve issues at first contact.
Troubleshoot product and service issues, determine the origin of the problem, outline the best course of action, and follow up to ensure resolution.
Route or escalate requests when necessary.
Thoroughly investigate customer concerns and questions.
Promote a "Safe Play" philosophy.
Stay updated on regulatory/licensing requirements and processes.
Contribute to team goals and go beyond expectations in customer interactions.
Participate in onboarding and training programs.
Proficiency in English, with strong written and verbal communication.
Relevant customer service experience is valued but not mandatory, as comprehensive internal training is provided.
Strong communication and public relations skills, with active listening abilities.
Customer-oriented and adaptable to different personalities.
Computer literacy and touch-typing skills.
Ability to work under pressure.
Reliability, sense of duty, and meticulousness.
High levels of confidentiality when handling financial and persona