Trace Systems is seeking a Help Desk Specialist II to support the Naval Research Laboratory (NRL) in Washington, DC. The role focuses on the installation, operation, and maintenance of data and applications hosted by NRL, while strengthening cybersecurity defenses. You will be on the front line of IT service delivery, developing your skills, tackling diverse challenges, and contributing to NRL's cutting-edge initiatives. The IT service desk operates during peak hours from 0600 to 1800 EST, Monday through Friday, providing a balanced schedule for personal and professional growth. Qualifications include: active in-scope US Government-issued Secret clearance (Top Secret/SCI clearance must be obtained and maintained); US citizenship is required. Must meet IAT II (Sec+ or higher) per 8570; minimum five years of specialized experience in hardware, software, information assurance, or business analysis support; experience should include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support. Strong interpersonal, communication, and analytical skills. Education: High School Diploma. About Trace Systems: Trace Systems, headquartered in Vienna, VA, provides cybersecurity, intelligence, communications, networking, and IT services to the DoD, IC, and DHS. To apply, please submit your application through the Trace Systems website.

Trace Systems is seeking a Help Desk Specialist II to support the Naval Research Laboratory (NRL) in Washington, DC. The role focuses on the installation, operation, and maintenance of data and applications hosted by NRL, while strengthening cybersecurity defenses. You will be on the front line of IT service delivery, developing your skills, tackling diverse challenges, and contributing to NRL's cutting-edge initiatives. The IT service desk operates during peak hours from 0600 to 1800 EST, Monday through Friday, providing a balanced schedule for personal and professional growth. Qualifications include: active in-scope US Government-issued Secret clearance (Top Secret/SCI clearance must be obtained and maintained); US citizenship is required. Must meet IAT II (Sec+ or higher) per 8570; minimum five years of specialized experience in hardware, software, information assurance, or business analysis support; experience should include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support. Strong interpersonal, communication, and analytical skills. Education: High School Diploma. About Trace Systems: Trace Systems, headquartered in Vienna, VA, provides cybersecurity, intelligence, communications, networking, and IT services to the DoD, IC, and DHS. To apply, please submit your application through the Trace Systems website.