Are you experienced in client service and have a can-do attitude? You will maintain and enhance best-in-class client service for a designated portfolio of Treasury Services clients, promoting client satisfaction by addressing service and operating issues and opportunities.

Responsibilities

Qualifications:

Develop, maintain and broaden partnerships with clients; understand clients' business to anticipate needs and provide appropriate solutions.
Become the clients' trusted adviser.
Assist in developing and executing strategic client plans.
Promote self-service tools to reduce client inquiries.
Analyze payments and related activities to identify efficiencies and cross-sell opportunities.
Promote sharing of experience and best practices across the service team.
Participate in and support Treasury Services initiatives.
Identify opportunities for product development and enhancement.
Develop internal partnerships (e.g., Sales, Operations, Product, WSS).
Identify and escalate potential risks associated with client activities.
Record all client interactions (e.g., calls, meetings, issues, proactive communications).
Excellent verbal and written communication skills.
Ability to work effectively under pressure while maintaining professionalism.
Dual-ability to work effectively as both a team player and alone.
Demonstration of cultural sensitivity and awareness.
Negotiation skills; strong organizational skills; ability to manage multiple priorities while meet

About the role

Client Service Account Manager Associate, J.P. Morgan Payments – Bournemouth, United Kingdom.

Are you experienced in client service and have a can-do attitude? You will maintain and enhance best-in-class client service for a designated portfolio of Treasury Services clients, promoting client satisfaction by addressing service and operating issues and opportunities.

Responsibilities

Qualifications:

Develop, maintain and broaden partnerships with clients; understand clients' business to anticipate needs and provide appropriate solutions.
Become the clients' trusted adviser.
Assist in developing and executing strategic client plans.
Promote self-service tools to reduce client inquiries.
Analyze payments and related activities to identify efficiencies and cross-sell opportunities.
Promote sharing of experience and best practices across the service team.
Participate in and support Treasury Services initiatives.
Identify opportunities for product development and enhancement.
Develop internal partnerships (e.g., Sales, Operations, Product, WSS).
Identify and escalate potential risks associated with client activities.
Record all client interactions (e.g., calls, meetings, issues, proactive communications).
Excellent verbal and written communication skills.
Ability to work effectively under pressure while maintaining professionalism.
Dual-ability to work effectively as both a team player and alone.
Demonstration of cultural sensitivity and awareness.
Negotiation skills; strong organizational skills; ability to manage multiple priorities while meet