America’s Preferred Home Warranty (APHW) is seeking a Customer Success Consultant to join its Direct-to-Consumer (DTC) team. You will be a trusted advisor for homeowners, providing exceptional customer service, educating customers on home warranty coverage, and recommending solutions based on their needs to support renewals. You will serve as the primary contact, building long-term relationships and ensuring homeowners receive the value and peace of mind their warranty provides. The ideal candidate is passionate about serving others, builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales role; success comes from trust-building, educating homeowners, and helping them make informed decisions about home protection. The position reports to the Consumer Sales Manager.

America’s Preferred Home Warranty (APHW) is seeking a Customer Success Consultant to join its Direct-to-Consumer (DTC) team. You will be a trusted advisor for homeowners, providing exceptional customer service, educating customers on home warranty coverage, and recommending solutions based on their needs to support renewals. You will serve as the primary contact, building long-term relationships and ensuring homeowners receive the value and peace of mind their warranty provides. The ideal candidate is passionate about serving others, builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales role; success comes from trust-building, educating homeowners, and helping them make informed decisions about home protection. The position reports to the Consumer Sales Manager.