Midwest Tape is hiring a full-time, on-site Customer Support Specialist to support libraries using Hoopla Digital. This position is based in Holland, Ohio. Responsibilities include onboarding new customers, setting up accounts, loading artwork, configuring RSS feeds, and providing initial setup assistance; you will also answer questions about the platform, supported devices, and content, and maintain ongoing communications with customers via phone and email. You will coordinate with digital staff and sales, track customer concerns and opportunities for improvement, and identify the best solutions for customers’ needs. The role requires excellent interpersonal and communication skills, strong attention to detail, and proficiency with Microsoft Office and Photoshop; basic AI tools for drafting and analysis are a plus. A Bachelor’s degree in business or related field (or equivalent experience) and at least one year of inside sales or customer service experience are preferred. The work environment is on-site with standard hours (Monday–Friday, 8:30 a.m.–5:00 p.m.). Benefits include medical, dental, and vision insurance; 401(k) with match; profit sharing; paid vacation and personal time; flexible scheduling; holidays; and company bonuses.

Midwest Tape is hiring a full-time, on-site Customer Support Specialist to support libraries using Hoopla Digital. This position is based in Holland, Ohio. Responsibilities include onboarding new customers, setting up accounts, loading artwork, configuring RSS feeds, and providing initial setup assistance; you will also answer questions about the platform, supported devices, and content, and maintain ongoing communications with customers via phone and email. You will coordinate with digital staff and sales, track customer concerns and opportunities for improvement, and identify the best solutions for customers’ needs. The role requires excellent interpersonal and communication skills, strong attention to detail, and proficiency with Microsoft Office and Photoshop; basic AI tools for drafting and analysis are a plus. A Bachelor’s degree in business or related field (or equivalent experience) and at least one year of inside sales or customer service experience are preferred. The work environment is on-site with standard hours (Monday–Friday, 8:30 a.m.–5:00 p.m.). Benefits include medical, dental, and vision insurance; 401(k) with match; profit sharing; paid vacation and personal time; flexible scheduling; holidays; and company bonuses.