Trustpilot is seeking a Customer Success Manager for the SMB segment in the United Kingdom. This hybrid, London-based role requires leading onboarding and activation, driving adoption and value realization across a portfolio, and owning retention by maintaining strong customer health. You will resolve onboarding and usage issues, collaborate with Product, Marketing and Sales to advocate for customers, and contribute to case studies and reference opportunities. The ideal candidate has a SaaS background in Customer Success or Account Management, a proven track record of increasing product adoption and NPS, excellent communication and analytical skills, and the ability to work cross-functionally. We offer a hybrid work setup (3 days in the office, 2 days remote) in London, with development opportunities and a comprehensive benefits package.

Trustpilot is seeking a Customer Success Manager for the SMB segment in the United Kingdom. This hybrid, London-based role requires leading onboarding and activation, driving adoption and value realization across a portfolio, and owning retention by maintaining strong customer health. You will resolve onboarding and usage issues, collaborate with Product, Marketing and Sales to advocate for customers, and contribute to case studies and reference opportunities. The ideal candidate has a SaaS background in Customer Success or Account Management, a proven track record of increasing product adoption and NPS, excellent communication and analytical skills, and the ability to work cross-functionally. We offer a hybrid work setup (3 days in the office, 2 days remote) in London, with development opportunities and a comprehensive benefits package.