Teltonika is hiring a Technical Support Specialist for the Networking Solutions group in Irving, Texas, United States. In this role, you will support the Networks team by troubleshooting technical issues, managing support tickets, and assisting with the configuration and operation of Teltonika networking products. This is an excellent opportunity for someone starting their career in networking or IT support who is eager to learn and develop technical expertise in a fast-growing global IoT organization. Key responsibilities: Review, prioritize, and resolve technical support tickets using the company's ticketing system. Troubleshoot hardware, software, firmware, and connectivity issues involving Teltonika networking devices. Document troubleshooting steps, resolutions, and case updates accurately. Perform basic device configuration and testing to replicate reported issues. Escalate complex issues to senior engineers when appropriate. Assist with firmware updates, product testing, and validation of fixes. Maintain internal technical documentation and knowledge base articles. Collaborate with Engineering, Product Management, and Quality teams to resolve product-related issues. Continuously build knowledge of networking concepts, Linux-based systems, and Teltonika products through training and hands-on experience. What we look for: Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent technical experience. 0–2 years of experience in technical support, help desk, networking, IT, or related roles (int

Teltonika is hiring a Technical Support Specialist for the Networking Solutions group in Irving, Texas, United States. In this role, you will support the Networks team by troubleshooting technical issues, managing support tickets, and assisting with the configuration and operation of Teltonika networking products. This is an excellent opportunity for someone starting their career in networking or IT support who is eager to learn and develop technical expertise in a fast-growing global IoT organization. Key responsibilities: Review, prioritize, and resolve technical support tickets using the company's ticketing system. Troubleshoot hardware, software, firmware, and connectivity issues involving Teltonika networking devices. Document troubleshooting steps, resolutions, and case updates accurately. Perform basic device configuration and testing to replicate reported issues. Escalate complex issues to senior engineers when appropriate. Assist with firmware updates, product testing, and validation of fixes. Maintain internal technical documentation and knowledge base articles. Collaborate with Engineering, Product Management, and Quality teams to resolve product-related issues. Continuously build knowledge of networking concepts, Linux-based systems, and Teltonika products through training and hands-on experience. What we look for: Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent technical experience. 0–2 years of experience in technical support, help desk, networking, IT, or related roles (int