Serenity is seeking an Operations Sales Manager to own a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. This role suits someone who can drive revenue while running a tight operation at a higher level, with visible leadership, accountability for performance targets, and the ability to maintain high standards under pressure. A background that blends operations management with a proven sales track record is ideal; no industry-specific experience is required. What you'll be responsible for: Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality. Drive sales performance across the location, meeting defined revenue targets and KPIs. Set and uphold performance standards through coaching, feedback, and structured accountability. Ensure every member interaction is efficient, professional, and reflects Serenity's level of service, while identifying and converting sales opportunities. Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to inform operational and commercial decisions. Identify underperformance early and address it directly with clarity and follow-through. What we're looking for: 10+ years of leadership experience blending operations management and sales. A proven track record of meeting and exceeding sales targets. Demonstrated accountability to KPIs and the ability to make decisions based on them. Background in hospitality, upscale retail, or premium service operations is a strong advan

Serenity is seeking an Operations Sales Manager to own a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. This role suits someone who can drive revenue while running a tight operation at a higher level, with visible leadership, accountability for performance targets, and the ability to maintain high standards under pressure. A background that blends operations management with a proven sales track record is ideal; no industry-specific experience is required. What you'll be responsible for: Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality. Drive sales performance across the location, meeting defined revenue targets and KPIs. Set and uphold performance standards through coaching, feedback, and structured accountability. Ensure every member interaction is efficient, professional, and reflects Serenity's level of service, while identifying and converting sales opportunities. Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to inform operational and commercial decisions. Identify underperformance early and address it directly with clarity and follow-through. What we're looking for: 10+ years of leadership experience blending operations management and sales. A proven track record of meeting and exceeding sales targets. Demonstrated accountability to KPIs and the ability to make decisions based on them. Background in hospitality, upscale retail, or premium service operations is a strong advan