BioRender is seeking a Customer Marketing Manager to build and own the customer advocacy program and lifecycle initiatives for a fast-growing, product-led SaaS company. In this role, you will define how we tell customer stories, cultivate advocates, and keep scientists and researchers engaged at every stage of the user journey. You will collaborate with Product Marketing, Field Marketing, Customer Success, and Growth teams to turn our best customers into loud champions, and you will lead end-to-end programs such as case studies, testimonials, and reference programs. Responsibilities include creating a customer advocacy program from scratch, coordinating customer-facing events, managing lifecycle campaigns across email and in-app channels, and translating customer insights into compelling marketing assets. You will partner cross-functionally with Sales, CS, Product, and Data teams. This is a remote-first position with teams across Canada and the United States. Qualifications include 3+ years in customer marketing or customer success at a B2B SaaS company, strong storytelling and written communication skills, and the ability to manage multiple projects. Bonus: background in life sciences or experience marketing to researchers.

BioRender is seeking a Customer Marketing Manager to build and own the customer advocacy program and lifecycle initiatives for a fast-growing, product-led SaaS company. In this role, you will define how we tell customer stories, cultivate advocates, and keep scientists and researchers engaged at every stage of the user journey. You will collaborate with Product Marketing, Field Marketing, Customer Success, and Growth teams to turn our best customers into loud champions, and you will lead end-to-end programs such as case studies, testimonials, and reference programs. Responsibilities include creating a customer advocacy program from scratch, coordinating customer-facing events, managing lifecycle campaigns across email and in-app channels, and translating customer insights into compelling marketing assets. You will partner cross-functionally with Sales, CS, Product, and Data teams. This is a remote-first position with teams across Canada and the United States. Qualifications include 3+ years in customer marketing or customer success at a B2B SaaS company, strong storytelling and written communication skills, and the ability to manage multiple projects. Bonus: background in life sciences or experience marketing to researchers.