Blueprint Technologies, LLC is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We are looking for a Russian-speaking Customer Support Agent for the Bench Team to deliver fast, accurate, and personalized support to our clients' end users, including research, investigation, and resolution. The role is a professional individual contributor position based in Bellevue, Washington, offering a hybrid work arrangement (two in-office days per week). Responsibilities include delivering world-class customer service by following department policies, managing and responding to customer support tickets within established SLAs, troubleshooting with appropriate resources, contributing to knowledge base articles, coordinating with other teams to identify trends and resolve issues, monitoring client-facing tools, handling escalations from Tier 2, applying critical thinking to determine the best course of action for the client and user, and onboarding new or existing agents into the Escalated Accounts space in collaboration with your manager. You may also assist in other ticket queues and take on special projects as assigned. Education and Experience: One year or more of customer service experience or equivalent. Associate degree or equivalent or relevant experience; Bachelor's degree preferred. Comfortable using computers and performing basic troubleshooting of computer and network issues; some online game knowledge is preferred. Required Skills: Ability to stay composed in stressful situations; strong customer focus; excell

Blueprint Technologies, LLC is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We are looking for a Russian-speaking Customer Support Agent for the Bench Team to deliver fast, accurate, and personalized support to our clients' end users, including research, investigation, and resolution. The role is a professional individual contributor position based in Bellevue, Washington, offering a hybrid work arrangement (two in-office days per week). Responsibilities include delivering world-class customer service by following department policies, managing and responding to customer support tickets within established SLAs, troubleshooting with appropriate resources, contributing to knowledge base articles, coordinating with other teams to identify trends and resolve issues, monitoring client-facing tools, handling escalations from Tier 2, applying critical thinking to determine the best course of action for the client and user, and onboarding new or existing agents into the Escalated Accounts space in collaboration with your manager. You may also assist in other ticket queues and take on special projects as assigned. Education and Experience: One year or more of customer service experience or equivalent. Associate degree or equivalent or relevant experience; Bachelor's degree preferred. Comfortable using computers and performing basic troubleshooting of computer and network issues; some online game knowledge is preferred. Required Skills: Ability to stay composed in stressful situations; strong customer focus; excell