Authentic8 is seeking a Help Desk Technician to provide hands-on IT support for a hybrid workforce in Redwood City and remote locations. You will be the frontline for endpoint provisioning, troubleshooting, and day-to-day technical support for staff in the Redwood City office as well as remote employees, combining strong customer service with technical proficiency. Responsibilities include managing Jamf Pro (macOS/iOS) and Microsoft Intune (Windows/Android) endpoint management, provisioning and managing devices (Apple, Microsoft, ChromeOS laptops; iOS and Android devices), building and publishing installers for Windows and macOS, overseeing in-office printing, scanning, and faxing, administering Google Workspace and Microsoft 365, troubleshooting Wi-Fi, LAN, and edge network devices, supporting SAML/SSO and MFA integrations across cloud services, and participating in IT onboarding. Requirements include 2–3 years of Windows and macOS endpoint management experience, 2–3 years in a helpdesk or similar role, 2–3 years supporting enterprise networks (Wi‑Fi, firewalls, VPN, LANs), and 2–3 years supporting cloud-based applications, an IT certificate or related degree (bachelor’s preferred), strong communication skills, ability to write clear documentation, and the ability to work from the Redwood City office 2–3 days per week; US citizenship. Preferred qualifications include CompTIA A+ or ITIL Foundation, Jamf Certified Technician or Apple Certified Support Professional (ACSP), and Jira Service Management experience. Compensation is full-time, 40 hours per week, $40.00–$45.00 per

Authentic8 is seeking a Help Desk Technician to provide hands-on IT support for a hybrid workforce in Redwood City and remote locations. You will be the frontline for endpoint provisioning, troubleshooting, and day-to-day technical support for staff in the Redwood City office as well as remote employees, combining strong customer service with technical proficiency. Responsibilities include managing Jamf Pro (macOS/iOS) and Microsoft Intune (Windows/Android) endpoint management, provisioning and managing devices (Apple, Microsoft, ChromeOS laptops; iOS and Android devices), building and publishing installers for Windows and macOS, overseeing in-office printing, scanning, and faxing, administering Google Workspace and Microsoft 365, troubleshooting Wi-Fi, LAN, and edge network devices, supporting SAML/SSO and MFA integrations across cloud services, and participating in IT onboarding. Requirements include 2–3 years of Windows and macOS endpoint management experience, 2–3 years in a helpdesk or similar role, 2–3 years supporting enterprise networks (Wi‑Fi, firewalls, VPN, LANs), and 2–3 years supporting cloud-based applications, an IT certificate or related degree (bachelor’s preferred), strong communication skills, ability to write clear documentation, and the ability to work from the Redwood City office 2–3 days per week; US citizenship. Preferred qualifications include CompTIA A+ or ITIL Foundation, Jamf Certified Technician or Apple Certified Support Professional (ACSP), and Jira Service Management experience. Compensation is full-time, 40 hours per week, $40.00–$45.00 per