Residential Program Manager
On-sitePosted July 26, 2026
About the role
Overview: The Residential Program Manager is responsible for overseeing the administration of the brain injury services program in Worcester, Massachusetts. This role provides leadership, supervision, guidance, and clinical support to staff and residents, promoting community inclusion, self-advocacy, and individual rights.
Responsibilities
Qualifications:
- Manage administrative processes and ensure high-quality supports within the program, in consultation with the Administrative Director.
- Develop, review, update, enforce policies and procedures in line with funding requirements and Advocates’ regulations.
- Supervise and evaluate assigned staff; ensure staff certifications and training.
- Organize staff scheduling to maintain program coverage and efficiency.
- Participate in resident admissions and develop discharge plans, including intake, psychosocial assessments, and appropriate services.
- Coordinate service planning and other meetings with residents, guardians, and family members as required by funding.
- Assist residents in obtaining services and entitlements (housing, inspections, insurance benefits).
- Maintain strong communication with external agencies.
- Conduct regular staff meetings.
- Monitor and interpret program budgets.
- Bachelor’s Degree plus two years of program experience, or three years of related experience with a high school diploma.
- Background in administrative functions including supervision, hiring/terminations, staff development, and evaluation.
- Strong written and verbal communication; good judgment.
- Proficient computer skills.
- High
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