Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Barcelona, Spain. In this role you will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize their wearable technology, health tracking features, and wellness tools. Key responsibilities include delivering exceptional customer support to Danish-speaking Fitbit users via phone, email, and live chat; assisting customers with setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app across iOS and Android; providing clear guidance on health and wellness features such as heart rate monitoring, sleep tracking, step counting, and goal management; educating customers on maximizing device benefits to support personal fitness and wellness journeys; logging all interactions, complaints, and resolutions in the CRM system and maintaining thorough records; escalating complex issues to internal teams and ensuring timely follow-up; staying informed on Fitbit product updates, firmware releases, and wellness trends to provide accurate support; meeting or exceeding KPIs including customer satisfaction, response times, and resolution rates. Fluency in Danish (spoken and written) is essential, and you must communicate professionally at all times. Requirements include native or fluent Danish, EU passport, and a passion for fitness, wearable technology, or health-oriented consumer products. Previous experience in customer support or technical helpdesk is advantageous, though training will be provided, and you should be comfortab

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Barcelona, Spain. In this role you will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize their wearable technology, health tracking features, and wellness tools. Key responsibilities include delivering exceptional customer support to Danish-speaking Fitbit users via phone, email, and live chat; assisting customers with setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app across iOS and Android; providing clear guidance on health and wellness features such as heart rate monitoring, sleep tracking, step counting, and goal management; educating customers on maximizing device benefits to support personal fitness and wellness journeys; logging all interactions, complaints, and resolutions in the CRM system and maintaining thorough records; escalating complex issues to internal teams and ensuring timely follow-up; staying informed on Fitbit product updates, firmware releases, and wellness trends to provide accurate support; meeting or exceeding KPIs including customer satisfaction, response times, and resolution rates. Fluency in Danish (spoken and written) is essential, and you must communicate professionally at all times. Requirements include native or fluent Danish, EU passport, and a passion for fitness, wearable technology, or health-oriented consumer products. Previous experience in customer support or technical helpdesk is advantageous, though training will be provided, and you should be comfortab