Senior Customer Success Manager - Enterprise

Smartsheet

RemotePosted July 25, 2026

About the role

Smartsheet is seeking a Senior Customer Success Manager to manage a portfolio of large enterprise accounts and drive adoption, customer satisfaction, retention, and growth of Smartsheet’s SaaS platform. You will be the primary contact for customers, understand their success criteria, share best practices, provide solution guidance, and help them realize value from Smartsheet. A track record in SaaS account management and maintaining high renewal rates through ongoing customer engagement and technical leadership is required. You will report to a Senior Manager of Customer Success and may work remotely from the Western United States.

Senior Customer Success Manager - Enterprise

Smartsheet

RemotePosted July 25, 2026

About the role

Smartsheet is seeking a Senior Customer Success Manager to manage a portfolio of large enterprise accounts and drive adoption, customer satisfaction, retention, and growth of Smartsheet’s SaaS platform. You will be the primary contact for customers, understand their success criteria, share best practices, provide solution guidance, and help them realize value from Smartsheet. A track record in SaaS account management and maintaining high renewal rates through ongoing customer engagement and technical leadership is required. You will report to a Senior Manager of Customer Success and may work remotely from the Western United States.

Key responsibilities: - Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the lifecycle - Develop an engagement and communications strategy that sustains high customer satisfaction - Serve as the Smartsheet expert, helping customers create impact and increase collaboration - Conduct periodic customer success reviews to confirm satisfaction, resolve issues with Technical Support, and expand Smartsheet usage - Implement and share best practices to maximize customer value - Analyze usage patterns to provide guidance and improve adoption and satisfaction - Act as the primary interface to manage and resolve critical situations - Collaborate with Sales, Training, and Professional Services to identify opportunities to expand usage - Provide customer insights to Product Management, Marketing, and Sales on opportunities for improvement - Exceed performance targets, including retention and growth - Perform other duties as a

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Senior Customer Success Manager - Enterprise

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Remote-first

Engineering Fintech Remote Europe Startups Enterprise

Key responsibilities: - Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the lifecycle - Develop an engagement and communications strategy that sustains high customer satisfaction - Serve as the Smartsheet expert, helping customers create impact and increase collaboration - Conduct periodic customer success reviews to confirm satisfaction, resolve issues with Technical Support, and expand Smartsheet usage - Implement and share best practices to maximize customer value - Analyze usage patterns to provide guidance and improve adoption and satisfaction - Act as the primary interface to manage and resolve critical situations - Collaborate with Sales, Training, and Professional Services to identify opportunities to expand usage - Provide customer insights to Product Management, Marketing, and Sales on opportunities for improvement - Exceed performance targets, including retention and growth - Perform other duties as a