Act as trusted advisor to high-value creator accounts, guiding strategy to grow their businesses using Kit.
Own a portfolio of 50-75 creators (~$1M ARR) and deliver proactive guidance to improve retention and expansion.
Collaborate cross-functionally with Product, Marketing, and Support to surface creator needs and improve the creator experience.
Drive feature adoption and customer engagement; design and execute account plans; measure impact with data.
Influence revenue through retention and expansion; help define renewal and expansion strategies and targets.
Share insights and best practices with the team; translate customer feedback into product improvements.

4+ years in Customer Success, Account Management, or Creator Partnerships
Experience with creators, digital entrepreneurs, or B2C SMBs; managing high-value accounts
Strong data fluency: track metrics, reports; proficient with CRM (HubSpot) and analytics tools (Mixpanel), Notion, Slack, Claude
Excellent written and verbal communication; ability to deliver white-glove service; remote-friendly
Strategic, proactive, accountable; comfortable working independently and navigating ambiguity; capable of cross-functional collaboration
Level 3 ($126,000)
Profit Sharing; Kit equity; 401k with 5% match; health insurance coverage; equipment allowance; learning budget ($3,500/year); parental leave; paid time off; holidays; sabbatic

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Based on: Senior Creator Growth Manager

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Act as trusted advisor to high-value creator accounts, guiding strategy to grow their businesses using Kit.
Own a portfolio of 50-75 creators (~$1M ARR) and deliver proactive guidance to improve retention and expansion.
Collaborate cross-functionally with Product, Marketing, and Support to surface creator needs and improve the creator experience.
Drive feature adoption and customer engagement; design and execute account plans; measure impact with data.
Influence revenue through retention and expansion; help define renewal and expansion strategies and targets.
Share insights and best practices with the team; translate customer feedback into product improvements.

4+ years in Customer Success, Account Management, or Creator Partnerships
Experience with creators, digital entrepreneurs, or B2C SMBs; managing high-value accounts
Strong data fluency: track metrics, reports; proficient with CRM (HubSpot) and analytics tools (Mixpanel), Notion, Slack, Claude
Excellent written and verbal communication; ability to deliver white-glove service; remote-friendly
Strategic, proactive, accountable; comfortable working independently and navigating ambiguity; capable of cross-functional collaboration
Level 3 ($126,000)
Profit Sharing; Kit equity; 401k with 5% match; health insurance coverage; equipment allowance; learning budget ($3,500/year); parental leave; paid time off; holidays; sabbatic

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Based on: Senior Creator Growth Manager

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