Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Build relationships with security teams, IT leadership, and executive sponsors; translate technical challenges into business-focused recommendations; drive adoption and strategic discussions.
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Build relationships with security teams, IT leadership, and executive sponsors; translate technical challenges into business-focused recommendations; drive adoption and strategic discussions.
Provide expertise in endpoint security technologies and security operations; own onboarding and deployment planning; guide deployments, integrations, configurations, and adoption initiatives; analyze environments and offer data-driven improvements.
Design and deliver enablement programs (workshops, product training, best-practice reviews) and leverage threat intelligence to provide actionable guidance.
Escalation & Problem Resolution: own critical escalations from identification to closure; act as customer advocate; mitigate risks.
Business Partnership: partner with Sales; report on CS metrics (NRR, adoption, CSAT/NPS, renewals); contribute to renewal/expansion strategies; maintain executive relationships.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Communicate roadmap developments to align with customer security strategy and ongoing investment.
Salary
Not disclosed
Benefits
Not disclosed
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Based on: Technical Customer Success Manager
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Provide expertise in endpoint security technologies and security operations; own onboarding and deployment planning; guide deployments, integrations, configurations, and adoption initiatives; analyze environments and offer data-driven improvements.
Design and deliver enablement programs (workshops, product training, best-practice reviews) and leverage threat intelligence to provide actionable guidance.
Escalation & Problem Resolution: own critical escalations from identification to closure; act as customer advocate; mitigate risks.
Business Partnership: partner with Sales; report on CS metrics (NRR, adoption, CSAT/NPS, renewals); contribute to renewal/expansion strategies; maintain executive relationships.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Communicate roadmap developments to align with customer security strategy and ongoing investment.
Salary
Not disclosed
Benefits
Not disclosed
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Technical Customer Success Manager
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
