Ceragon is seeking a Technical Support Engineer (Tier 2) to join our Global Support team in Bucharest, Romania. This hybrid role requires you to work 2 days in the office. You will reproduce field issues in a fully equipped lab, analyze system performance, and provide proactive guidance to customers. You will support Ceragon engineers in the regions and handle complex cases, documenting resolutions for knowledge sharing. You will collaborate with Tier-3 experts on product development and changes, and interact directly with Ceragon customers’ resources for high-complexity support. Responsibilities include managing support cases through the CRM system, reproducing field issues in a lab, analyzing and debugging system performance, and delivering effective solutions. You will work with cross-functional teams to ensure timely resolution and contribute to knowledge items for training. Requirements include a degree in Electronic/Communications/Computer engineering (BA/BSc), experience with installation, configuration and advanced troubleshooting of Microwave/Millimeter-wave transmission networks, strong Ethernet/IP networking knowledge, and familiarity with packet-switch resiliency protocols (xSTP, G8032). Additional knowledge in TDM/SDH/PDH, synchronization concepts, multivendor telecom operations, radio link planning, and network management/automation protocols (SNMP, NETCONF/RESTCONF, CLI/SSH) is expected. Excellent written and verbal English communication, a strong team spirit, and methodical analytical thinking are essential. Desirable qualifications include CCNP or MEF-CECP,

Ceragon is seeking a Technical Support Engineer (Tier 2) to join our Global Support team in Bucharest, Romania. This hybrid role requires you to work 2 days in the office. You will reproduce field issues in a fully equipped lab, analyze system performance, and provide proactive guidance to customers. You will support Ceragon engineers in the regions and handle complex cases, documenting resolutions for knowledge sharing. You will collaborate with Tier-3 experts on product development and changes, and interact directly with Ceragon customers’ resources for high-complexity support. Responsibilities include managing support cases through the CRM system, reproducing field issues in a lab, analyzing and debugging system performance, and delivering effective solutions. You will work with cross-functional teams to ensure timely resolution and contribute to knowledge items for training. Requirements include a degree in Electronic/Communications/Computer engineering (BA/BSc), experience with installation, configuration and advanced troubleshooting of Microwave/Millimeter-wave transmission networks, strong Ethernet/IP networking knowledge, and familiarity with packet-switch resiliency protocols (xSTP, G8032). Additional knowledge in TDM/SDH/PDH, synchronization concepts, multivendor telecom operations, radio link planning, and network management/automation protocols (SNMP, NETCONF/RESTCONF, CLI/SSH) is expected. Excellent written and verbal English communication, a strong team spirit, and methodical analytical thinking are essential. Desirable qualifications include CCNP or MEF-CECP,