SCAYLE is seeking a Technical Support Engineer to investigate technical issues reported by enterprise customers and guide them from intake to resolution. You will analyze symptoms, form hypotheses, and follow the evidence to root cause using observability tooling (Datadog logs, traces, metrics, dashboards) and by reading code across multiple repositories. You will query databases to verify system state and reproduce issues, manage tickets through their full lifecycle, and collaborate with engineering on escalations with clear, reproducible evidence and customer impact. You will communicate proactively with enterprise customers with structured updates and calibrated expectations, document findings, and contribute to internal knowledge bases to drive systemic improvements. You will participate in rotational on-call coverage for high-severity incidents (evenings and weekends) to support our enterprise customers outside standard hours. The role requires 2+ years in a technical support or related role, experience with SaaS/cloud environments, strong SQL and familiarity with distributed systems, and comfort with HTTP/API debugging. Nice to Have: experience reading PHP, ecommerce experience, incident management experience, and familiarity with PSP integrations, OMS, PIM, or search platforms. Compensation: EUR 60,000 - EUR 70,000 per year. This position is based on-site in Hamburg, Germany. Apply online via our career page.

SCAYLE is seeking a Technical Support Engineer to investigate technical issues reported by enterprise customers and guide them from intake to resolution. You will analyze symptoms, form hypotheses, and follow the evidence to root cause using observability tooling (Datadog logs, traces, metrics, dashboards) and by reading code across multiple repositories. You will query databases to verify system state and reproduce issues, manage tickets through their full lifecycle, and collaborate with engineering on escalations with clear, reproducible evidence and customer impact. You will communicate proactively with enterprise customers with structured updates and calibrated expectations, document findings, and contribute to internal knowledge bases to drive systemic improvements. You will participate in rotational on-call coverage for high-severity incidents (evenings and weekends) to support our enterprise customers outside standard hours. The role requires 2+ years in a technical support or related role, experience with SaaS/cloud environments, strong SQL and familiarity with distributed systems, and comfort with HTTP/API debugging. Nice to Have: experience reading PHP, ecommerce experience, incident management experience, and familiarity with PSP integrations, OMS, PIM, or search platforms. Compensation: EUR 60,000 - EUR 70,000 per year. This position is based on-site in Hamburg, Germany. Apply online via our career page.