Team Lead, Market Operations – Hutchins, Texas is responsible for running Carvana's local hub and all related activities, including market launch, operations, logistics, consumer branding, team engagement, and the market's ongoing success. We are looking for a big-picture thinker who can manage the employee and customer experience, oversee daily operations, analyze business trends, and proactively resolve roadblocks. The Team Lead will supervise a team of Customer Advocates and provide vision and development opportunities to drive performance.

What you’ll be doing: - Be a positive force in the market, maintaining high morale and team spirit. - Interview, hire, onboard, and train a team of Customer Advocates and provide the tools and guidance they need to be successful; employee development is essential. - Develop the team by giving feedback, conducting performance check-ins, and setting goals to improve performance. - Recognize and celebrate achievements using existing programs and creative recognition methods. - Generate and monitor regular reports and present them to upper management. - Be the go-to expert for your team; participate in customer-facing activities as needed to ensure outstanding service. - Drive production in a fast-paced customer-service environment and keep market operations running smoothly. - Continuously seek ways to improve the customer and Advocate experience. - Address and resolve complex and sensitive customer-facing issues.

What you should have: - 5+ years of experience in a customer-facing team environment; 3+ years of management experience. -

Team Lead, Market Operations – Hutchins, Texas is responsible for running Carvana's local hub and all related activities, including market launch, operations, logistics, consumer branding, team engagement, and the market's ongoing success. We are looking for a big-picture thinker who can manage the employee and customer experience, oversee daily operations, analyze business trends, and proactively resolve roadblocks. The Team Lead will supervise a team of Customer Advocates and provide vision and development opportunities to drive performance.

What you’ll be doing: - Be a positive force in the market, maintaining high morale and team spirit. - Interview, hire, onboard, and train a team of Customer Advocates and provide the tools and guidance they need to be successful; employee development is essential. - Develop the team by giving feedback, conducting performance check-ins, and setting goals to improve performance. - Recognize and celebrate achievements using existing programs and creative recognition methods. - Generate and monitor regular reports and present them to upper management. - Be the go-to expert for your team; participate in customer-facing activities as needed to ensure outstanding service. - Drive production in a fast-paced customer-service environment and keep market operations running smoothly. - Continuously seek ways to improve the customer and Advocate experience. - Address and resolve complex and sensitive customer-facing issues.

What you should have: - 5+ years of experience in a customer-facing team environment; 3+ years of management experience. -