TEAM LEAD - MARKET OPERATIONS AT CARVANA IS RESPONSIBLE FOR MANAGING THE LOCAL HUB, INCLUDING MARKET LAUNCH, OPERATIONS, LOGISTICS, CONSUMER BRANDING, AND TEAM ENGAGEMENT TO ENSURE THE MARKET'S ONGOING SUCCESS. THE IDEAL CANDIDATE IS A STRATEGIC LEADER WHO CAN MANAGE BOTH THE EMPLOYEE AND CUSTOMER EXPERIENCE, ANALYZE BUSINESS TRENDS, AND PROACTIVELY ADDRESS POTENTIAL ROADBLOCKS. THE ROLE REQUIRES GUIDING A TEAM OF CUSTOMER ADVOCATES, PROVIDING VISION AND DEVELOPMENT OPPORTUNITIES, AND DELIVERING RESULTS IN A FAST-PACED ENVIRONMENT.

What you’ll be doing: - Build and maintain a positive team culture; interview, onboard, and train Customer Advocates; provide ongoing feedback and development plans. - Monitor performance, set goals, and conduct regular performance check-ins. - Recognize and celebrate achievements using existing tools and programs, and develop new recognition methods. - Generate and present regular performance reports to upper management. - Serve as the go-to expert for your team; join Customer Advocates on the floor when needed to ensure excellent customer service and smooth operations. - Drive production in a fast-paced customer service setting and keep market operations running like a well-oiled machine. - Continuously seek ways to improve the customer and Advocate experience. - Address and resolve complex, sensitive customer-facing issues.

What you should have: - 5+ years of experience in a customer-facing team environment. - 3+ years of management experience. - Track record of developing and coaching employees. - Experience with strategic planning, process

TEAM LEAD - MARKET OPERATIONS AT CARVANA IS RESPONSIBLE FOR MANAGING THE LOCAL HUB, INCLUDING MARKET LAUNCH, OPERATIONS, LOGISTICS, CONSUMER BRANDING, AND TEAM ENGAGEMENT TO ENSURE THE MARKET'S ONGOING SUCCESS. THE IDEAL CANDIDATE IS A STRATEGIC LEADER WHO CAN MANAGE BOTH THE EMPLOYEE AND CUSTOMER EXPERIENCE, ANALYZE BUSINESS TRENDS, AND PROACTIVELY ADDRESS POTENTIAL ROADBLOCKS. THE ROLE REQUIRES GUIDING A TEAM OF CUSTOMER ADVOCATES, PROVIDING VISION AND DEVELOPMENT OPPORTUNITIES, AND DELIVERING RESULTS IN A FAST-PACED ENVIRONMENT.

What you’ll be doing: - Build and maintain a positive team culture; interview, onboard, and train Customer Advocates; provide ongoing feedback and development plans. - Monitor performance, set goals, and conduct regular performance check-ins. - Recognize and celebrate achievements using existing tools and programs, and develop new recognition methods. - Generate and present regular performance reports to upper management. - Serve as the go-to expert for your team; join Customer Advocates on the floor when needed to ensure excellent customer service and smooth operations. - Drive production in a fast-paced customer service setting and keep market operations running like a well-oiled machine. - Continuously seek ways to improve the customer and Advocate experience. - Address and resolve complex, sensitive customer-facing issues.

What you should have: - 5+ years of experience in a customer-facing team environment. - 3+ years of management experience. - Track record of developing and coaching employees. - Experience with strategic planning, process