Tipico, a leading sports betting provider in Germany and a European champion in online gaming, is hiring a Team Lead IT Administration to join our Malta office. In this role, you will lead a Service Desk team and ensure corporate IT services run smoothly, acting as the primary point of contact for stakeholders and balancing technology, service quality, and business needs. You will foster a culture of accountability and continuous improvement, coach team members, and manage resource planning, shift coverage, and performance metrics. You will provide technical guidance, oversee Jira Service Management operations, and ensure incidents are prioritized and resolved with appropriate urgency. You will drive improvements in response times and backlog reduction, and use operational insights to inform decisions. You will manage the Service Desk budget, licensing, hardware lifecycle, stock, and supplier performance, and own asset controls. Candidates should have leadership experience leading IT support or service desk teams, at least 5 years in IT administration or application engineering, strong knowledge of cloud and virtualization (Azure, AWS, VMware), excellent communication, stakeholder management, and organizational skills; fluent English; Bachelor's degree in Computer Science or related field. This role offers relocation support to Malta, a competitive package with private health and dental insurance, subsidized parking, and other benefits; on-site childcare, gym allowance, modern offices, and team events. The role is on-site in Saint Julian's, Malta.

Tipico, a leading sports betting provider in Germany and a European champion in online gaming, is hiring a Team Lead IT Administration to join our Malta office. In this role, you will lead a Service Desk team and ensure corporate IT services run smoothly, acting as the primary point of contact for stakeholders and balancing technology, service quality, and business needs. You will foster a culture of accountability and continuous improvement, coach team members, and manage resource planning, shift coverage, and performance metrics. You will provide technical guidance, oversee Jira Service Management operations, and ensure incidents are prioritized and resolved with appropriate urgency. You will drive improvements in response times and backlog reduction, and use operational insights to inform decisions. You will manage the Service Desk budget, licensing, hardware lifecycle, stock, and supplier performance, and own asset controls. Candidates should have leadership experience leading IT support or service desk teams, at least 5 years in IT administration or application engineering, strong knowledge of cloud and virtualization (Azure, AWS, VMware), excellent communication, stakeholder management, and organizational skills; fluent English; Bachelor's degree in Computer Science or related field. This role offers relocation support to Malta, a competitive package with private health and dental insurance, subsidized parking, and other benefits; on-site childcare, gym allowance, modern offices, and team events. The role is on-site in Saint Julian's, Malta.