The Team Lead is an on-site leadership role at Red Door Escape Room in Emeryville, California, United States, serving as an entry to the first level of management and supporting daily operations. As the closest point of contact for guests, the Team Lead ensures a welcoming, high-quality experience and leads staff through task delegation and event coordination. Responsibilities include delivering excellent guest service, mastering all products offered, explaining and enforcing booking and cancellation policies, coordinating start times and events with the Game Master team, welcoming groups, handling merchandise and inventory, responding to inquiries by phone or walk-ins, planning and hosting birthday parties or corporate events, and maintaining a clean and organized lobby and work area. The Team Lead also contributes to training and staff development, maintains clear lines of communication with customers, and helps optimize location performance by reducing downtime. Qualifications include customer service orientation, enthusiasm and a positive attitude, strong organizational and interpersonal skills, attention to detail, punctuality, a team player mindset, the ability to work in a fast-paced environment, comfort with handling calls and bookings, problem-solving abilities, basic computer skills, the ability to learn booking software, and willingness to grow into other roles. Availability to work weekends and evenings and a minimum of 32 hours per week. Must be 18 years of age or older. This is an on-site role based in Emeryville, California, United States.

The Team Lead is an on-site leadership role at Red Door Escape Room in Emeryville, California, United States, serving as an entry to the first level of management and supporting daily operations. As the closest point of contact for guests, the Team Lead ensures a welcoming, high-quality experience and leads staff through task delegation and event coordination. Responsibilities include delivering excellent guest service, mastering all products offered, explaining and enforcing booking and cancellation policies, coordinating start times and events with the Game Master team, welcoming groups, handling merchandise and inventory, responding to inquiries by phone or walk-ins, planning and hosting birthday parties or corporate events, and maintaining a clean and organized lobby and work area. The Team Lead also contributes to training and staff development, maintains clear lines of communication with customers, and helps optimize location performance by reducing downtime. Qualifications include customer service orientation, enthusiasm and a positive attitude, strong organizational and interpersonal skills, attention to detail, punctuality, a team player mindset, the ability to work in a fast-paced environment, comfort with handling calls and bookings, problem-solving abilities, basic computer skills, the ability to learn booking software, and willingness to grow into other roles. Availability to work weekends and evenings and a minimum of 32 hours per week. Must be 18 years of age or older. This is an on-site role based in Emeryville, California, United States.