Zyte is seeking a Service Delivery Manager to own client operations for its enterprise accounts. This is a remote role based in Zagreb, Croatia. The Service Delivery Manager (SDM) is the single point of accountability for day-to-day service delivery, escalations, and KPIs, ensuring reliable, high-quality data extraction and web scraping services while driving customer value and long-term retention. The SDM serves as the primary liaison between customers and the technical development team, ensuring project requirements and operational performance stay aligned with client objectives. Responsibilities include: - Data delivery and operational oversight: coordinate with development teams to meet SLAs and contractual commitments; monitor data pipelines, performance, costs, and delivery schedules; manage change requests from scoping through delivery and billing with AM/Sales; oversee margins and profitability. - Client relationship management: be the main point of contact for a portfolio of 10–15 enterprise accounts; build trusted relationships through proactive communication and transparent reporting; handle escalations and ensure timely resolution. - Cross-functional collaboration: work with engineering, QA, product, infrastructure, and AM/Sales to align priorities, delivery timelines, and renewal inputs; drive issues to resolution and keep stakeholders informed. - KPI and performance reporting: define, track, and report on KPIs such as data quality, delivery performance, uptime, and feed health; translate technical metrics into clear business language; maintain up-to-date statu

Zyte is seeking a Service Delivery Manager to own client operations for its enterprise accounts. This is a remote role based in Zagreb, Croatia. The Service Delivery Manager (SDM) is the single point of accountability for day-to-day service delivery, escalations, and KPIs, ensuring reliable, high-quality data extraction and web scraping services while driving customer value and long-term retention. The SDM serves as the primary liaison between customers and the technical development team, ensuring project requirements and operational performance stay aligned with client objectives. Responsibilities include: - Data delivery and operational oversight: coordinate with development teams to meet SLAs and contractual commitments; monitor data pipelines, performance, costs, and delivery schedules; manage change requests from scoping through delivery and billing with AM/Sales; oversee margins and profitability. - Client relationship management: be the main point of contact for a portfolio of 10–15 enterprise accounts; build trusted relationships through proactive communication and transparent reporting; handle escalations and ensure timely resolution. - Cross-functional collaboration: work with engineering, QA, product, infrastructure, and AM/Sales to align priorities, delivery timelines, and renewal inputs; drive issues to resolution and keep stakeholders informed. - KPI and performance reporting: define, track, and report on KPIs such as data quality, delivery performance, uptime, and feed health; translate technical metrics into clear business language; maintain up-to-date statu