Service Delivery Manager based in Braine-l'Alleud, Belgium (on-site) to manage assigned IT and CIS services for a NATO-related program, ensuring service readiness at the level defined by the SLA and coordinating with NCIA service lines and the CSSC. The role drives continuous service improvements, reviews and enhances service models and documentation for operations, maintenance and training, and analyzes incidents, service requests and changes on a weekly, monthly and quarterly basis. The post collaborates with customers, external service providers, NCIA engineers and senior management to ensure services meet customer needs and SLAs, conducts periodic risk assessments, and initiates new projects when required. Responsibilities also include configuration management to maintain assets in known states, budgeting with the Principal Service Manager, managing contractor resources, contributing to quarterly SLA reporting, and supporting project managers to ensure changes are captured and transitioned into service. Essential qualifications include a bachelor’s degree in a related discipline with several years of relevant experience, ITIL certifications, and proven line-management experience. Travel within Belgium up to 2-3 times per month and a valid national or NATO security clearance are required.

Service Delivery Manager based in Braine-l'Alleud, Belgium (on-site) to manage assigned IT and CIS services for a NATO-related program, ensuring service readiness at the level defined by the SLA and coordinating with NCIA service lines and the CSSC. The role drives continuous service improvements, reviews and enhances service models and documentation for operations, maintenance and training, and analyzes incidents, service requests and changes on a weekly, monthly and quarterly basis. The post collaborates with customers, external service providers, NCIA engineers and senior management to ensure services meet customer needs and SLAs, conducts periodic risk assessments, and initiates new projects when required. Responsibilities also include configuration management to maintain assets in known states, budgeting with the Principal Service Manager, managing contractor resources, contributing to quarterly SLA reporting, and supporting project managers to ensure changes are captured and transitioned into service. Essential qualifications include a bachelor’s degree in a related discipline with several years of relevant experience, ITIL certifications, and proven line-management experience. Travel within Belgium up to 2-3 times per month and a valid national or NATO security clearance are required.