Senior Customer Support Manager We’re seeking a senior leader to join our Customer Operations team. Reporting to the Head of Customer Operations, you will lead the Escalations Team, own our outsourced contact centre relationship, and advocate for our users across the business. This high-impact role sits at the intersection of operations, product and user experience. You will work closely with teams across ClearScore—including Product, Engineering, Compliance and Legal—to drive improvements that matter to our users at scale.

What you will be doing: - Leading and developing a team of senior Individual Contributors within the Escalations function - Owning the relationship with our outsourced contact centre, driving performance and continuous improvement - Acting as a senior voice for ClearScore users, identifying patterns and systemic issues, and working cross-functionally to resolve them - Collaborating with Product, Engineering and other teams to deliver improvements to the user experience - Monitoring escalation trends and using data to inform strategic decisions - Contributing to the broader Customer Operations strategy and leadership team

Skills we'd love you to have: - Experience leading customer operations or escalations teams within a fast-paced, regulated environment, ideally in fintech or a similar digital-first industry - Proven experience managing and developing relationships with outsourced partners and BPO providers, driving performance, accountability and continuous improvement - Strong people leadership skills, with experience coaching senior team members and

Senior Customer Support Manager We’re seeking a senior leader to join our Customer Operations team. Reporting to the Head of Customer Operations, you will lead the Escalations Team, own our outsourced contact centre relationship, and advocate for our users across the business. This high-impact role sits at the intersection of operations, product and user experience. You will work closely with teams across ClearScore—including Product, Engineering, Compliance and Legal—to drive improvements that matter to our users at scale.

What you will be doing: - Leading and developing a team of senior Individual Contributors within the Escalations function - Owning the relationship with our outsourced contact centre, driving performance and continuous improvement - Acting as a senior voice for ClearScore users, identifying patterns and systemic issues, and working cross-functionally to resolve them - Collaborating with Product, Engineering and other teams to deliver improvements to the user experience - Monitoring escalation trends and using data to inform strategic decisions - Contributing to the broader Customer Operations strategy and leadership team

Skills we'd love you to have: - Experience leading customer operations or escalations teams within a fast-paced, regulated environment, ideally in fintech or a similar digital-first industry - Proven experience managing and developing relationships with outsourced partners and BPO providers, driving performance, accountability and continuous improvement - Strong people leadership skills, with experience coaching senior team members and