Senior Customer Success Manager

Overview The Success Advocate will act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio, ensure customers are technically healthy and on the most recent version of our product, leverage existing Success Plays to assist customers, and contribute to new Plays. You will work with customers to create new use cases and success stories, ensure they obtain maximum value from their ServiceNow investment, and coordinate with other ServiceNow teams to address customer issues and escalations as needed.

Responsibilities - Act as a trusted advisor to a portfolio of customers, guiding them to achieve defined business outcomes and increased product adoption. - Ensure customers are technically healthy and on the latest product version; apply and adapt existing Success Plays while developing new ones. - Collaborate with customers to create new use cases and success stories that demonstrate value. - Drive customer value realization by ensuring license utilization and maximum return on investment. - Coordinate with cross-functional ServiceNow teams to resolve escalations and drive project delivery identified by leadership.

Qualifications - Experience in integra

Senior Customer Success Manager

Overview The Success Advocate will act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio, ensure customers are technically healthy and on the most recent version of our product, leverage existing Success Plays to assist customers, and contribute to new Plays. You will work with customers to create new use cases and success stories, ensure they obtain maximum value from their ServiceNow investment, and coordinate with other ServiceNow teams to address customer issues and escalations as needed.

Responsibilities - Act as a trusted advisor to a portfolio of customers, guiding them to achieve defined business outcomes and increased product adoption. - Ensure customers are technically healthy and on the latest product version; apply and adapt existing Success Plays while developing new ones. - Collaborate with customers to create new use cases and success stories that demonstrate value. - Drive customer value realization by ensuring license utilization and maximum return on investment. - Coordinate with cross-functional ServiceNow teams to resolve escalations and drive project delivery identified by leadership.

Qualifications - Experience in integra