RCG, Inc. is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, Virginia. This role acts as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.

What you'll do: - Analyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiency. - Lead QA activities across service desk and customer support operations. - Conduct root cause analysis and develop corrective action plans. - Gather, document, and validate business, functional, and operational requirements. - Design, document, and optimize workflows, SOPs, and related procedures. - Develop dashboards, reports, scorecards, and metrics to support data-driven decisions. - Serve as a liaison between business stakeholders, operations teams, and technical teams. - Design and deliver training programs for new hires and existing staff.

What we're looking for: - Active Secret Clearance; US Citizenship required. - Experience in banking/financial services or financial regulatory environments. - Hands-on Salesforce experience (workflows, reporting, dashboards, case management, etc.). - Bachelor's degree in IT, Business, Finance, Information Systems, Organizational Development, or related field; equivalent experience considered. - 5+ years of experience as a Business Analyst or related role. - Experience lead

RCG, Inc. is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, Virginia. This role acts as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.

What you'll do: - Analyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiency. - Lead QA activities across service desk and customer support operations. - Conduct root cause analysis and develop corrective action plans. - Gather, document, and validate business, functional, and operational requirements. - Design, document, and optimize workflows, SOPs, and related procedures. - Develop dashboards, reports, scorecards, and metrics to support data-driven decisions. - Serve as a liaison between business stakeholders, operations teams, and technical teams. - Design and deliver training programs for new hires and existing staff.

What we're looking for: - Active Secret Clearance; US Citizenship required. - Experience in banking/financial services or financial regulatory environments. - Hands-on Salesforce experience (workflows, reporting, dashboards, case management, etc.). - Bachelor's degree in IT, Business, Finance, Information Systems, Organizational Development, or related field; equivalent experience considered. - 5+ years of experience as a Business Analyst or related role. - Experience lead