Position: Sales Manager at Michaels The Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Key Responsibilities: - Assist the Store Manager in leading adherence to SOPs and company programs to ensure compliance with applicable laws and requirements. - Ensure execution of company policies and standards, holding the team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee in-store programs and events (e.g., balloons, birthday party operations). - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cu

Position: Sales Manager at Michaels The Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Key Responsibilities: - Assist the Store Manager in leading adherence to SOPs and company programs to ensure compliance with applicable laws and requirements. - Ensure execution of company policies and standards, holding the team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee in-store programs and events (e.g., balloons, birthday party operations). - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cu