Mercier Consultancy Group is seeking a Romanian-speaking Fitbit Customer Support Specialist to join our on-site team in Bucharest, Romania. You will serve as the primary contact for Romanian-speaking Fitbit users, helping them with setup, syncing, troubleshooting, and the Fitbit app across iOS and Android. Responsibilities include delivering outstanding customer support via phone, email, and live chat; guiding customers on heart rate monitoring, sleep tracking, steps, and activity goals; educating customers on maximizing the benefits of their Fitbit device to support their fitness and wellness journeys; logging all customer interactions in our CRM, maintaining up-to-date records; escalating complex issues to internal teams and ensuring timely follow-up and satisfactory outcomes; staying informed on the latest Fitbit updates and wellness trends to provide accurate information; and meeting or exceeding KPIs for customer satisfaction, response times, and resolution rates.

Mercier Consultancy Group is seeking a Romanian-speaking Fitbit Customer Support Specialist to join our on-site team in Bucharest, Romania. You will serve as the primary contact for Romanian-speaking Fitbit users, helping them with setup, syncing, troubleshooting, and the Fitbit app across iOS and Android. Responsibilities include delivering outstanding customer support via phone, email, and live chat; guiding customers on heart rate monitoring, sleep tracking, steps, and activity goals; educating customers on maximizing the benefits of their Fitbit device to support their fitness and wellness journeys; logging all customer interactions in our CRM, maintaining up-to-date records; escalating complex issues to internal teams and ensuring timely follow-up and satisfactory outcomes; staying informed on the latest Fitbit updates and wellness trends to provide accurate information; and meeting or exceeding KPIs for customer satisfaction, response times, and resolution rates.