Remote Support Engineer based in Barcelona (French-speaking) will join a global leader in technology and services to support industrial 3D printers across a multinational client base. The role combines remote problem-solving with on-site support after probation, including dispatching parts or a field service engineer when issues cannot be resolved remotely. Responsibilities include providing expert remote and on-site assistance, keeping customers informed of case status, documenting case history in the CRM, contributing to the Knowledge Management System, and assisting Care Center Agents and customers on product features, specifications, parts information, maintenance routines, and technical aspects. Candidates should be native in French with strong English, hold a bachelor’s degree in Science/Engineering (mechanical, industrial, or electrical) or equivalent, and be comfortable working in a diverse environment. Nice-to-have items include prior customer-facing experience, experience with graphics arts products, ability to read electrical diagrams, and experience in Additive Manufacturing (3D printing workflows) using Magics (Materialise) and NetFabb (Autodesk). If you feel you don’t check every box, you’re encouraged to apply anyway. The company offers full paid training and a hybrid work model after two months, with a salary package of €20,000 base gross per year plus up to €4,000 gross per year in bonus, private medical insurance, and a restaurant card after the trial period. This is a full-time position at Concentrix, an equal opportunity employer.

Remote Support Engineer based in Barcelona (French-speaking) will join a global leader in technology and services to support industrial 3D printers across a multinational client base. The role combines remote problem-solving with on-site support after probation, including dispatching parts or a field service engineer when issues cannot be resolved remotely. Responsibilities include providing expert remote and on-site assistance, keeping customers informed of case status, documenting case history in the CRM, contributing to the Knowledge Management System, and assisting Care Center Agents and customers on product features, specifications, parts information, maintenance routines, and technical aspects. Candidates should be native in French with strong English, hold a bachelor’s degree in Science/Engineering (mechanical, industrial, or electrical) or equivalent, and be comfortable working in a diverse environment. Nice-to-have items include prior customer-facing experience, experience with graphics arts products, ability to read electrical diagrams, and experience in Additive Manufacturing (3D printing workflows) using Magics (Materialise) and NetFabb (Autodesk). If you feel you don’t check every box, you’re encouraged to apply anyway. The company offers full paid training and a hybrid work model after two months, with a salary package of €20,000 base gross per year plus up to €4,000 gross per year in bonus, private medical insurance, and a restaurant card after the trial period. This is a full-time position at Concentrix, an equal opportunity employer.