Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join the team on-site in Athens, Greece. The successful candidate will be the primary point of contact for Polish-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on health features across iOS and Android. Responsibilities include handling inquiries via phone, email, and live chat; logging interactions in the CRM; escalating complex issues; staying updated on Fitbit product updates; and meeting KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Polish language skills and a valid EU passport. A genuine interest in fitness, wearable technology, or health-oriented consumer products is desired. Prior customer support or technical helpdesk experience is advantageous, but full training is provided. The role requires working on-site in Athens with a collaborative team environment. We offer training and comprehensive health insurance as part of a competitive benefits package.

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join the team on-site in Athens, Greece. The successful candidate will be the primary point of contact for Polish-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on health features across iOS and Android. Responsibilities include handling inquiries via phone, email, and live chat; logging interactions in the CRM; escalating complex issues; staying updated on Fitbit product updates; and meeting KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Polish language skills and a valid EU passport. A genuine interest in fitness, wearable technology, or health-oriented consumer products is desired. Prior customer support or technical helpdesk experience is advantageous, but full training is provided. The role requires working on-site in Athens with a collaborative team environment. We offer training and comprehensive health insurance as part of a competitive benefits package.