Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will serve as the primary point of contact for Polish-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on Fitbit's health and wellness features across iOS and Android. You will log interactions in the CRM, escalate complex issues to the appropriate teams, stay informed about product updates, and strive to meet or exceed KPIs such as customer satisfaction scores and resolution rates. Native or fluent Polish is required, and an EU passport is mandatory. The position offers a competitive salary, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and a signing bonus (€1,500), along with opportunities for career development within an international environment. The role is on-site in Sofia, Bulgaria, within a structured team setting. The relocation package includes return flights, airport transfers, and hotel accommodation upon arrival in Bulgaria.

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will serve as the primary point of contact for Polish-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on Fitbit's health and wellness features across iOS and Android. You will log interactions in the CRM, escalate complex issues to the appropriate teams, stay informed about product updates, and strive to meet or exceed KPIs such as customer satisfaction scores and resolution rates. Native or fluent Polish is required, and an EU passport is mandatory. The position offers a competitive salary, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and a signing bonus (€1,500), along with opportunities for career development within an international environment. The role is on-site in Sofia, Bulgaria, within a structured team setting. The relocation package includes return flights, airport transfers, and hotel accommodation upon arrival in Bulgaria.