Energy Exemplar is seeking a Lead Customer Success Manager to shape the post-sale experience for our strategic, enterprise customers. As a trusted advisor, you will maximize product adoption, accelerate time-to-value, and foster long-term partnerships that drive renewals and growth. You will own a portfolio of key accounts, ensuring high engagement and satisfaction throughout the customer lifecycle, and collaborate with Account Executives to build strategic account plans and support expansion opportunities. You will lead regular executive business reviews to demonstrate value, monitor customer health metrics, and mitigate renewal risk. You will maintain accurate Salesforce records and dashboards, share product updates, and contribute to continuous improvements in the Customer Success function. The ideal candidate has 8+ years in customer success or account management with enterprise software, exceptional relationship-building skills with senior stakeholders, and proficiency with CRM tools such as Salesforce and HubSpot. Experience in energy, utilities, or simulation software is a plus. This is a remote-friendly role; Energy Exemplar supports a flexible, location-agnostic approach and welcomes candidates from the United States.

Energy Exemplar is seeking a Lead Customer Success Manager to shape the post-sale experience for our strategic, enterprise customers. As a trusted advisor, you will maximize product adoption, accelerate time-to-value, and foster long-term partnerships that drive renewals and growth. You will own a portfolio of key accounts, ensuring high engagement and satisfaction throughout the customer lifecycle, and collaborate with Account Executives to build strategic account plans and support expansion opportunities. You will lead regular executive business reviews to demonstrate value, monitor customer health metrics, and mitigate renewal risk. You will maintain accurate Salesforce records and dashboards, share product updates, and contribute to continuous improvements in the Customer Success function. The ideal candidate has 8+ years in customer success or account management with enterprise software, exceptional relationship-building skills with senior stakeholders, and proficiency with CRM tools such as Salesforce and HubSpot. Experience in energy, utilities, or simulation software is a plus. This is a remote-friendly role; Energy Exemplar supports a flexible, location-agnostic approach and welcomes candidates from the United States.