Key Account Manager position in Thessaloniki, Greece (Hybrid). The Key Account Manager will oversee a portfolio of high-net-worth customers in the local market, focusing on building relationships with Key Accounts, delivering a world-class customer experience, and promoting responsible and sustainable play. Responsibilities include managing the customer portfolio to foster loyalty, retention, and increased lifetime value; monitoring individual customer performance and ensuring timely rewards online and offline; providing top-tier customer service as the primary contact across all channels; proactively engaging customers at key lifecycle moments to drive growth; planning and hosting diverse local or global Key Account events in collaboration with the Hospitality and Sponsorship Team; monitoring market-level performance and trends; initiating campaigns to stimulate activity among assigned Key Accounts with tracking and reporting; developing in-depth knowledge of customers' playing behaviors to tailor strategies; and representing the voice of Key Accounts to improve the overall experience. Requirements: Bachelor's or Master's Degree in Marketing/Business Administration/Management or related fields; experience in a customer-facing environment (Key Account management is a plus); excellent command of English; strong relationship-building and commitment to world-class service; commercial acumen, analytical and organizational skills, attention to detail; proficiency in MS Office; outstanding written and verbal communication skills; passion for the online gaming industry; reliabilit

Key Account Manager position in Thessaloniki, Greece (Hybrid). The Key Account Manager will oversee a portfolio of high-net-worth customers in the local market, focusing on building relationships with Key Accounts, delivering a world-class customer experience, and promoting responsible and sustainable play. Responsibilities include managing the customer portfolio to foster loyalty, retention, and increased lifetime value; monitoring individual customer performance and ensuring timely rewards online and offline; providing top-tier customer service as the primary contact across all channels; proactively engaging customers at key lifecycle moments to drive growth; planning and hosting diverse local or global Key Account events in collaboration with the Hospitality and Sponsorship Team; monitoring market-level performance and trends; initiating campaigns to stimulate activity among assigned Key Accounts with tracking and reporting; developing in-depth knowledge of customers' playing behaviors to tailor strategies; and representing the voice of Key Accounts to improve the overall experience. Requirements: Bachelor's or Master's Degree in Marketing/Business Administration/Management or related fields; experience in a customer-facing environment (Key Account management is a plus); excellent command of English; strong relationship-building and commitment to world-class service; commercial acumen, analytical and organizational skills, attention to detail; proficiency in MS Office; outstanding written and verbal communication skills; passion for the online gaming industry; reliabilit