Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join its on-site team in Malta. You will be the primary contact for Italian-speaking Fitbit users, delivering support via phone, email, and live chat, and helping with device setup, syncing, and troubleshooting across iOS and Android. Responsibilities include guiding customers on Fitbit features such as heart rate monitoring, sleep tracking, steps, and activity goals; accurately logging interactions in the CRM; escalating complex issues when needed; and meeting KPIs for customer satisfaction, response time, and resolution rate. Fluency in Italian (spoken and written) is essential. A valid EU passport is mandatory. Prior customer support or technical helpdesk experience is advantageous, but full training will be provided. The role offers a competitive salary, comprehensive training, health insurance, relocation support, a signing bonus, and opportunities for development within a growing international company.

Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join its on-site team in Malta. You will be the primary contact for Italian-speaking Fitbit users, delivering support via phone, email, and live chat, and helping with device setup, syncing, and troubleshooting across iOS and Android. Responsibilities include guiding customers on Fitbit features such as heart rate monitoring, sleep tracking, steps, and activity goals; accurately logging interactions in the CRM; escalating complex issues when needed; and meeting KPIs for customer satisfaction, response time, and resolution rate. Fluency in Italian (spoken and written) is essential. A valid EU passport is mandatory. Prior customer support or technical helpdesk experience is advantageous, but full training will be provided. The role offers a competitive salary, comprehensive training, health insurance, relocation support, a signing bonus, and opportunities for development within a growing international company.