Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our team on-site in Lisbon, Portugal. In this role, you will be the primary point of contact for Italian-speaking Fitbit users, assisting with device setup, synchronization, and troubleshooting across iOS and Android devices, and providing clear guidance on health and wellness features such as heart rate, sleep tracking, steps, and activity goals. You will deliver customer support via phone, email, and live chat, log all interactions in the CRM, escalate complex issues to the appropriate internal teams, and monitor KPIs including customer satisfaction, response times, and resolution rates. Native or fluent Italian language skills (written and spoken) are essential, and a valid EU passport is mandatory. A genuine interest in fitness, wearable technology, or health-oriented consumer products is highly desirable. Prior experience in customer support or technical helpdesk is advantageous but not required—full training will be provided. The role offers relocation support and a comprehensive benefits package, with competitive pay and opportunities for professional growth, and is located on-site in Lisbon, Portugal.

Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our team on-site in Lisbon, Portugal. In this role, you will be the primary point of contact for Italian-speaking Fitbit users, assisting with device setup, synchronization, and troubleshooting across iOS and Android devices, and providing clear guidance on health and wellness features such as heart rate, sleep tracking, steps, and activity goals. You will deliver customer support via phone, email, and live chat, log all interactions in the CRM, escalate complex issues to the appropriate internal teams, and monitor KPIs including customer satisfaction, response times, and resolution rates. Native or fluent Italian language skills (written and spoken) are essential, and a valid EU passport is mandatory. A genuine interest in fitness, wearable technology, or health-oriented consumer products is highly desirable. Prior experience in customer support or technical helpdesk is advantageous but not required—full training will be provided. The role offers relocation support and a comprehensive benefits package, with competitive pay and opportunities for professional growth, and is located on-site in Lisbon, Portugal.