Provide Level 1 (and developing Level 2) technical and customer support via ticketing, phone, chat, remote, and on-site channels.
Research, diagnose, resolve, document, and escalate hardware, software, account, application, and connectivity issues.
Set up, secure, maintain, and retire Windows workstations, mobile devices, printers, peripherals, and conferencing equipment.
Support Microsoft 365, Microsoft Entra ID, MFA, groups, licensing, and account lifecycle tasks.
Provide first-line support for business and clinical applications while following privacy, downtime, and patient-safety procedures.

Jobs at Starling Oncology

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About the role

Starling Oncology is seeking an IT Support Engineer I to provide secure, reliable support for endpoints, identity, connectivity, Microsoft 365, and clinical applications in a healthcare setting. This on-site role in Plantation, Florida requires handling incidents, protecting PHI, documenting work, and supporting service improvements, automation, cloud operations, and security within approved controls.

Responsibilities

Provide Level 1 (and developing Level 2) technical and customer support via ticketing, phone, chat, remote, and on-site channels.
Research, diagnose, resolve, document, and escalate hardware, software, account, application, and connectivity issues.
Set up, secure, maintain, and retire Windows workstations, mobile devices, printers, peripherals, and conferencing equipment.
Support Microsoft 365, Microsoft Entra ID, MFA, groups, licensing, and account lifecycle tasks.
Provide first-line support for business and clinical applications while following privacy, downtime, and patient-safety procedures.
Document and track incidents, requests, assets, troubleshooting history, customer communication, and resolution details.
Create and maintain knowledge articles, user guides, SOPs, and runbooks.
Perform entry-level Azure, monitoring, backup, security, remediation, reporting, scripting, automation, and data-quality tasks.
Protect PHI, PII, credentials, and confidential information; recognize and escalate security or privacy events.
Assist with projects, migrations, go-lives, planned maintenance, vendor coordination, disaster recovery, and business c

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IT Support Engineer I

Starling Oncology

Plantation, United StatesOn-sitePosted October 1, 2026

Posted 1 day ago

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Key requirements

Provide Level 1 (and developing Level 2) technical and customer support via ticketing, phone, chat, remote, and on-site channels.
Research, diagnose, resolve, document, and escalate hardware, software, account, application, and connectivity issues.
Set up, secure, maintain, and retire Windows workstations, mobile devices, printers, peripherals, and conferencing equipment.
Support Microsoft 365, Microsoft Entra ID, MFA, groups, licensing, and account lifecycle tasks.
Provide first-line support for business and clinical applications while following privacy, downtime, and patient-safety procedures.