Starling Oncology is seeking an IT Support Engineer I for on-site support in Cerritos, California, United States. The IT Support Engineer I provides secure, reliable Level 1 and developing Level 2 support for endpoints, identity, connectivity, Microsoft 365, and business and clinical applications. Responsibilities include resolving incidents, protecting PHI, documenting work, and supporting service improvement, automation, cloud operations, and security within approved controls. You will provide first-line support via ticketing, phone, chat, remote, and on-site channels; diagnose and resolve hardware, software, account, application, and connectivity issues; set up, secure, maintain, and retire Windows workstations, mobile devices, printers, peripherals, and conferencing equipment. You will support Microsoft 365, Entra ID, MFA, licensing, and account lifecycle tasks; provide support for business and clinical applications; document incidents and resolutions; create knowledge articles and SOPs; and participate in projects, migrations, go-lives, planned maintenance, vendor coordination, disaster recovery, and business continuity activities. Knowledge, skills, and abilities include strong troubleshooting, Windows, Microsoft 365, Entra ID, Intune concepts, MFA, RBAC, networking, and secure remote support; foundational knowledge of Azure, cloud operations, monitoring, backup, scripting, automation, APIs, JSON, and cybersecurity principles; HIPAA-aligned PHI handling, least privilege, secure sharing, auditability, and healthcare downtime procedures; clear communication, prioritizat

Starling Oncology is seeking an IT Support Engineer I for on-site support in Cerritos, California, United States. The IT Support Engineer I provides secure, reliable Level 1 and developing Level 2 support for endpoints, identity, connectivity, Microsoft 365, and business and clinical applications. Responsibilities include resolving incidents, protecting PHI, documenting work, and supporting service improvement, automation, cloud operations, and security within approved controls. You will provide first-line support via ticketing, phone, chat, remote, and on-site channels; diagnose and resolve hardware, software, account, application, and connectivity issues; set up, secure, maintain, and retire Windows workstations, mobile devices, printers, peripherals, and conferencing equipment. You will support Microsoft 365, Entra ID, MFA, licensing, and account lifecycle tasks; provide support for business and clinical applications; document incidents and resolutions; create knowledge articles and SOPs; and participate in projects, migrations, go-lives, planned maintenance, vendor coordination, disaster recovery, and business continuity activities. Knowledge, skills, and abilities include strong troubleshooting, Windows, Microsoft 365, Entra ID, Intune concepts, MFA, RBAC, networking, and secure remote support; foundational knowledge of Azure, cloud operations, monitoring, backup, scripting, automation, APIs, JSON, and cybersecurity principles; HIPAA-aligned PHI handling, least privilege, secure sharing, auditability, and healthcare downtime procedures; clear communication, prioritizat