Lead and manage a team of help desk engineers, including setting performance goals, conducting regular feedback and evaluations, and identifying growth opportunities.
Ensure timely and effective technical support to end users.
Optimize workflows and processes to streamline issue resolution and improve overall service quality.
Monitor SLA metrics, analyze trends, and implement strategies to boost productivity and satisfaction.
Serve as escalation point for complex inquiries, collaborating with other teams (systems, networking, InfoSec) to ensure prompt resolution of infrastructure issues.

Jobs at Kaizen Gaming

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

Kaizen Gaming, the team powering Betano, is seeking an experienced Helpdesk Operations Team Lead to oversee a global 24/7 IT help desk and drive exceptional technical support and customer service for Kaizeners worldwide. The Team Lead will mentor and motivate a team of help desk engineers, set clear performance goals, provide regular feedback and evaluations, and identify opportunities for improvement to optimize issue resolution and customer satisfaction.

Responsibilities

Lead and manage a team of help desk engineers, including setting performance goals, conducting regular feedback and evaluations, and identifying growth opportunities.
Ensure timely and effective technical support to end users.
Optimize workflows and processes to streamline issue resolution and improve overall service quality.
Monitor SLA metrics, analyze trends, and implement strategies to boost productivity and satisfaction.
Serve as escalation point for complex inquiries, collaborating with other teams (systems, networking, InfoSec) to ensure prompt resolution of infrastructure issues.
Assist in onboarding new team members and continuously enhance the team’s skill set.
Foster a positive and inclusive culture that values collaboration, innovation, and professional growth.
Lead regular team meetings, communicate goals and updates, and promote open dialogue.
Coordinate with other department leaders to ensure seamless cross-team operations.
Stay up-to-date with industry trends to inform decision-making and ongoing service improvements.
Balance in-house and outsourced res

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Helpdesk Operations Team Lead

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Support

Operations Engineering Product Fintech SaaS

Key requirements

Lead and manage a team of help desk engineers, including setting performance goals, conducting regular feedback and evaluations, and identifying growth opportunities.
Ensure timely and effective technical support to end users.
Optimize workflows and processes to streamline issue resolution and improve overall service quality.
Monitor SLA metrics, analyze trends, and implement strategies to boost productivity and satisfaction.
Serve as escalation point for complex inquiries, collaborating with other teams (systems, networking, InfoSec) to ensure prompt resolution of infrastructure issues.

Jobs at Kaizen Gaming

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

Kaizen Gaming, the team powering Betano, is seeking an experienced Helpdesk Operations Team Lead to oversee a global 24/7 IT help desk and drive exceptional technical support and customer service for Kaizeners worldwide. The Team Lead will mentor and motivate a team of help desk engineers, set clear performance goals, provide regular feedback and evaluations, and identify opportunities for improvement to optimize issue resolution and customer satisfaction.

Responsibilities

Lead and manage a team of help desk engineers, including setting performance goals, conducting regular feedback and evaluations, and identifying growth opportunities.
Ensure timely and effective technical support to end users.
Optimize workflows and processes to streamline issue resolution and improve overall service quality.
Monitor SLA metrics, analyze trends, and implement strategies to boost productivity and satisfaction.
Serve as escalation point for complex inquiries, collaborating with other teams (systems, networking, InfoSec) to ensure prompt resolution of infrastructure issues.
Assist in onboarding new team members and continuously enhance the team’s skill set.
Foster a positive and inclusive culture that values collaboration, innovation, and professional growth.
Lead regular team meetings, communicate goals and updates, and promote open dialogue.
Coordinate with other department leaders to ensure seamless cross-team operations.
Stay up-to-date with industry trends to inform decision-making and ongoing service improvements.
Balance in-house and outsourced res

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Helpdesk Operations Team Lead

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Support

Operations Engineering Product Fintech SaaS

More in Support

Operations Engineering Product Fintech SaaS

More in Support

Operations Engineering Product Fintech SaaS

Jobs at Kaizen Gaming

1 active role from this employer in the JobMatcher catalog.

All company jobs

Jobs at Kaizen Gaming

1 active role from this employer in the JobMatcher catalog.

All company jobs

Helpdesk Operations Team Lead

Helpdesk Operations Team Lead

Key requirements

Jobs at Kaizen Gaming

About the role

Responsibilities

Jobs like this

Key requirements

Jobs at Kaizen Gaming

About the role

Responsibilities

Jobs like this

Jobs like this

Jobs like this

Jobs at Kaizen Gaming

Jobs at Kaizen Gaming