Help Desk Analyst

ThedaCare is seeking a Help Desk Analyst to serve as the first line of IT support for ThedaCare and affiliated practices. You will troubleshoot basic software and hardware issues, document more complex problems to escalate to second-tier analysts, and contribute to the knowledge base to improve usability and standardization. Key responsibilities include providing quality service to internal and external customers, utilizing work queues to address issues, collaborating with multiple departments to deliver effective outcomes, and maintaining confidentiality. Qualifications include a High School diploma or GED, at least three years of IT-related experience, and the ability to lift up to 25 pounds. The role is performed in a climate-controlled office environment with a typical 40-hour work week.

Help Desk Analyst

ThedaCare is seeking a Help Desk Analyst to serve as the first line of IT support for ThedaCare and affiliated practices. You will troubleshoot basic software and hardware issues, document more complex problems to escalate to second-tier analysts, and contribute to the knowledge base to improve usability and standardization. Key responsibilities include providing quality service to internal and external customers, utilizing work queues to address issues, collaborating with multiple departments to deliver effective outcomes, and maintaining confidentiality. Qualifications include a High School diploma or GED, at least three years of IT-related experience, and the ability to lift up to 25 pounds. The role is performed in a climate-controlled office environment with a typical 40-hour work week.