4+ years of full-service restaurant hospitality experience, including 2 years in a management role
Experience managing high-volume restaurant
Effectively manage the restaurant and FOH team within company policies and guidelines, always aiming for guest satisfaction
Provide direction, leadership, and mentoring to all FOH staff across shifts
Ensure fast, accurate service with positive, courteous guest interactions

Jobs at Pacific Catch, Inc.

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About the role

Front of House Team Leader

We are seeking experienced restaurant leaders who believe in providing first-class service and exceptional hospitality. The Pacific Catch, Inc. family is dedicated to attracting, developing, and retaining outstanding individuals who embrace our Core Values, Hospitality Standards, and Team Member Standards in all guest and team interactions.

This is a full-time, hourly position based in Santa Clara, California, United States, with a typical 40-hour workweek and scheduled overtime. Overtime is paid at the rate included in the compensation, and hours may vary based on business needs.

Responsibilities

Compensation: $24.00 – $36.00 per hour

Effectively manage the restaurant and FOH team within company policies and guidelines, always aiming for guest satisfaction
Provide direction, leadership, and mentoring to all FOH staff across shifts
Ensure fast, accurate service with positive, courteous guest interactions
Serve as the face of Pacific Catch: guide guests through the menu, assist with ordering, and ensure orders are fulfilled promptly
Conduct inventory and cash-control procedures
Ensure staff stations, service areas, dining room, outdoor seating, and tables are prepared for each shift; maintain clean tables and floors
Address guest complaints with professionalism and empathy
Complete daily, weekly, and monthly operational, administrative, and HR duties

Requirements

4+ years of full-service restaurant hospitality experience, including 2 years in a management role
Experience managing high-volume restaurant

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Key requirements

4+ years of full-service restaurant hospitality experience, including 2 years in a management role
Experience managing high-volume restaurant
Effectively manage the restaurant and FOH team within company policies and guidelines, always aiming for guest satisfaction
Provide direction, leadership, and mentoring to all FOH staff across shifts
Ensure fast, accurate service with positive, courteous guest interactions