Mercier Consultancy Group is seeking a motivated French-speaking Fitbit Customer Support Specialist to join our on-site team in Belgium. The role involves delivering outstanding support to French-speaking Fitbit users via phone, email, and live chat; guiding customers through device setup, syncing, and troubleshooting across iOS and Android; and explaining Fitbit’s health and wellness features, including heart rate monitoring, sleep tracking, and activity goals. You will log all customer interactions in the CRM, escalate complex issues to the appropriate internal teams, and stay up to date with Fitbit product updates and firmware releases. Native or fluent French is essential. A background in customer support or technical helpdesk is advantageous, though full training will be provided. The position offers comprehensive benefits including health insurance, a fully paid training program, relocation package, €1,500 signing bonus, monthly performance bonus, and opportunities for career development.

Mercier Consultancy Group is seeking a motivated French-speaking Fitbit Customer Support Specialist to join our on-site team in Belgium. The role involves delivering outstanding support to French-speaking Fitbit users via phone, email, and live chat; guiding customers through device setup, syncing, and troubleshooting across iOS and Android; and explaining Fitbit’s health and wellness features, including heart rate monitoring, sleep tracking, and activity goals. You will log all customer interactions in the CRM, escalate complex issues to the appropriate internal teams, and stay up to date with Fitbit product updates and firmware releases. Native or fluent French is essential. A background in customer support or technical helpdesk is advantageous, though full training will be provided. The position offers comprehensive benefits including health insurance, a fully paid training program, relocation package, €1,500 signing bonus, monthly performance bonus, and opportunities for career development.