Mercier Consultancy Group is seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our on-site team in Athens, Greece. In this role, you will be the primary point of contact for French-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools. Responsibilities include delivering outstanding customer support via phone, email, and live chat; assisting customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app on iOS and Android; providing clear guidance on health and wellness features including heart rate monitoring, sleep tracking, steps, and activity goals; educating customers on how to maximize the benefits of their Fitbit devices; logging all customer interactions in the CRM; escalating complex issues to internal teams; staying informed on product updates and trends; and meeting KPIs for customer satisfaction, response times, and resolution rates. Native or fluent French language skills are essential. The position is on-site in Athens, Greece, with a fully paid relocation package, comprehensive health insurance, and a €1,500 signing bonus available for new hires. A fully paid training program and opportunities for career development within a growing international company are also provided.

Mercier Consultancy Group is seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our on-site team in Athens, Greece. In this role, you will be the primary point of contact for French-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools. Responsibilities include delivering outstanding customer support via phone, email, and live chat; assisting customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app on iOS and Android; providing clear guidance on health and wellness features including heart rate monitoring, sleep tracking, steps, and activity goals; educating customers on how to maximize the benefits of their Fitbit devices; logging all customer interactions in the CRM; escalating complex issues to internal teams; staying informed on product updates and trends; and meeting KPIs for customer satisfaction, response times, and resolution rates. Native or fluent French language skills are essential. The position is on-site in Athens, Greece, with a fully paid relocation package, comprehensive health insurance, and a €1,500 signing bonus available for new hires. A fully paid training program and opportunities for career development within a growing international company are also provided.