Mercier Consultancy Group is a leading international recruitment and business process outsourcing firm connecting multilingual professionals with world-class career opportunities across Europe. We are currently seeking a motivated French-speaking Fitbit Customer Support Specialist to join our on-site team in Barcelona, Spain.

Job Overview As the primary point of contact for French-speaking Fitbit users, you will help customers maximize their wearable fitness technology, health tracking features, and the Fitbit app across iOS and Android, via phone, email, and live chat.

Key Responsibilities - Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking, wellness goals, and device functionality. - Assist customers in setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app on iOS and Android. - Provide clear, empathetic guidance on Fitbit health features such as heart rate monitoring, sleep tracking, steps, and activity goals. - Educate customers on maximizing device benefits in support of their fitness and wellness journeys. - Log all interactions in the internal CRM, maintaining thorough records. - Escalate complex technical issues or product defects to appropriate internal teams with timely follow-up. - Stay informed on the latest Fitbit updates, firmware releases, and wellness trends to provide accurate support. - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates. - Native or fluent French language skills (spoken

Mercier Consultancy Group is a leading international recruitment and business process outsourcing firm connecting multilingual professionals with world-class career opportunities across Europe. We are currently seeking a motivated French-speaking Fitbit Customer Support Specialist to join our on-site team in Barcelona, Spain.

Job Overview As the primary point of contact for French-speaking Fitbit users, you will help customers maximize their wearable fitness technology, health tracking features, and the Fitbit app across iOS and Android, via phone, email, and live chat.

Key Responsibilities - Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking, wellness goals, and device functionality. - Assist customers in setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app on iOS and Android. - Provide clear, empathetic guidance on Fitbit health features such as heart rate monitoring, sleep tracking, steps, and activity goals. - Educate customers on maximizing device benefits in support of their fitness and wellness journeys. - Log all interactions in the internal CRM, maintaining thorough records. - Escalate complex technical issues or product defects to appropriate internal teams with timely follow-up. - Stay informed on the latest Fitbit updates, firmware releases, and wellness trends to provide accurate support. - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates. - Native or fluent French language skills (spoken