Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, connecting multilingual professionals with world-class career opportunities across the continent. We are currently seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our client’s team on-site in Lisbon, Portugal.

Job Overview As the French-speaking Fitbit Customer Support Specialist, you will be the primary point of contact for French-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools. You will provide support via phone, email, and live chat, assisting with device setup, syncing, troubleshooting, and app usage across iOS and Android.

Responsibilities - Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat - Assist customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app on iOS and Android - Explain Fitbit health features (heart rate monitoring, sleep tracking, steps, activity goals) clearly and empathetically - Educate customers on maximizing benefits to support their fitness goals - Log all interactions and resolutions in the CRM; maintain accurate records - Escalate complex issues to internal teams and follow up until resolution - Stay informed on Fitbit product updates and wellness trends to provide accurate support - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates - Fluent French (spoken and written) is es

Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, connecting multilingual professionals with world-class career opportunities across the continent. We are currently seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our client’s team on-site in Lisbon, Portugal.

Job Overview As the French-speaking Fitbit Customer Support Specialist, you will be the primary point of contact for French-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools. You will provide support via phone, email, and live chat, assisting with device setup, syncing, troubleshooting, and app usage across iOS and Android.

Responsibilities - Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat - Assist customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app on iOS and Android - Explain Fitbit health features (heart rate monitoring, sleep tracking, steps, activity goals) clearly and empathetically - Educate customers on maximizing benefits to support their fitness goals - Log all interactions and resolutions in the CRM; maintain accurate records - Escalate complex issues to internal teams and follow up until resolution - Stay informed on Fitbit product updates and wellness trends to provide accurate support - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates - Fluent French (spoken and written) is es