Mercier Consultancy Group is seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will be the primary point of contact for French-speaking Fitbit users, assisting with device setup, troubleshooting, and guidance on health and wellness features across iOS and Android. Responsibilities include delivering outstanding customer support via phone, email, and live chat; helping customers set up, sync, and troubleshoot their Fitbit devices and the Fitbit app; explaining features such as heart rate monitoring, sleep tracking, steps, and activity goals; logging all interactions in the CRM; escalating complex technical issues to the appropriate teams; staying up to date with Fitbit product updates; and meeting KPIs for customer satisfaction, response times, and resolution rates. Native or fluent French language skills are essential. An EU passport is mandatory for this position. A passion for fitness, wellness, wearable technology, or health-oriented consumer products is highly desirable. Previous experience in customer support or technical helpdesk is advantageous, though full training will be provided. The role is on-site in Sofia, Bulgaria, with relocation support and a comprehensive benefits package including health insurance, training, and a signing bonus. Relocation assistance includes return flight, airport transfer, and hotel accommodation on arrival. To apply, submit your details and a member of our recruitment team will guide you through the next steps.

Mercier Consultancy Group is seeking a motivated and customer-focused French-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will be the primary point of contact for French-speaking Fitbit users, assisting with device setup, troubleshooting, and guidance on health and wellness features across iOS and Android. Responsibilities include delivering outstanding customer support via phone, email, and live chat; helping customers set up, sync, and troubleshoot their Fitbit devices and the Fitbit app; explaining features such as heart rate monitoring, sleep tracking, steps, and activity goals; logging all interactions in the CRM; escalating complex technical issues to the appropriate teams; staying up to date with Fitbit product updates; and meeting KPIs for customer satisfaction, response times, and resolution rates. Native or fluent French language skills are essential. An EU passport is mandatory for this position. A passion for fitness, wellness, wearable technology, or health-oriented consumer products is highly desirable. Previous experience in customer support or technical helpdesk is advantageous, though full training will be provided. The role is on-site in Sofia, Bulgaria, with relocation support and a comprehensive benefits package including health insurance, training, and a signing bonus. Relocation assistance includes return flight, airport transfer, and hotel accommodation on arrival. To apply, submit your details and a member of our recruitment team will guide you through the next steps.