Airgas is seeking an on-site eBusiness Customer Support Specialist in Germantown, Wisconsin. You will process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, and investigate order status and tracking issues. You will respond to general customer service inquiries received via email or phone, process orders and returns accurately and timely, and screen new user registrations for fraud. You will input cases and leads in Salesforce for tracking, process orders through Shopify for Airgas Outlet, and provide customers with order status and shipping updates. You will resolve customer complaints promptly, research product and application requests, identify discontinued items, and proactively offer alternatives. You will maintain reports and manage your workload to maximize daily productivity, and represent Airgas professionally in all communications. Qualifications include a High School Diploma/GED, strong customer focus, the ability to work independently and in a team, excellent communication and organization skills, and the ability to multitask in a fast-paced environment. Preferred qualifications include understanding of eBusiness/eCommerce, three years of customer service experience, experience working for a diversified distributor, and familiarity with SAP.

Airgas is seeking an on-site eBusiness Customer Support Specialist in Germantown, Wisconsin. You will process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, and investigate order status and tracking issues. You will respond to general customer service inquiries received via email or phone, process orders and returns accurately and timely, and screen new user registrations for fraud. You will input cases and leads in Salesforce for tracking, process orders through Shopify for Airgas Outlet, and provide customers with order status and shipping updates. You will resolve customer complaints promptly, research product and application requests, identify discontinued items, and proactively offer alternatives. You will maintain reports and manage your workload to maximize daily productivity, and represent Airgas professionally in all communications. Qualifications include a High School Diploma/GED, strong customer focus, the ability to work independently and in a team, excellent communication and organization skills, and the ability to multitask in a fast-paced environment. Preferred qualifications include understanding of eBusiness/eCommerce, three years of customer service experience, experience working for a diversified distributor, and familiarity with SAP.