Mercier Consultancy Group is seeking a motivated Dutch-speaking Fitbit Customer Support Specialist to join our on-site team in Athens, Greece. This role places you as the primary point of contact for Dutch-speaking Fitbit users, helping them maximize wearable technology, health tracking features, and wellness tools. Key responsibilities include delivering exceptional customer support via phone, email, and live chat; guiding users through setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app across iOS and Android; explaining heart rate monitoring, sleep tracking, steps, and activity goals with clarity; educating customers on maximizing benefits for fitness and wellness journeys; accurately logging interactions in the CRM and maintaining thorough records; escalating complex issues to internal teams and ensuring timely follow-up; staying informed on the latest Fitbit updates and trends to provide current support; consistently meeting KPIs for customer satisfaction, response times, and resolutions; ensuring Dutch language proficiency is maintained at all times; validating EU passport status as mandatory for this position; a passion for fitness, wellness, wearable technology, or related products is highly desirable; prior experience in customer support or technical helpdesk is advantageous but not required, as full training is provided; demonstrating strong problem-solving, listening, and a patient, customer-first mindset; and thriving in a structured, on-site Athens-based team environment. We offer a competitive monthly salary, fully paid training, compreh

Mercier Consultancy Group is seeking a motivated Dutch-speaking Fitbit Customer Support Specialist to join our on-site team in Athens, Greece. This role places you as the primary point of contact for Dutch-speaking Fitbit users, helping them maximize wearable technology, health tracking features, and wellness tools. Key responsibilities include delivering exceptional customer support via phone, email, and live chat; guiding users through setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app across iOS and Android; explaining heart rate monitoring, sleep tracking, steps, and activity goals with clarity; educating customers on maximizing benefits for fitness and wellness journeys; accurately logging interactions in the CRM and maintaining thorough records; escalating complex issues to internal teams and ensuring timely follow-up; staying informed on the latest Fitbit updates and trends to provide current support; consistently meeting KPIs for customer satisfaction, response times, and resolutions; ensuring Dutch language proficiency is maintained at all times; validating EU passport status as mandatory for this position; a passion for fitness, wellness, wearable technology, or related products is highly desirable; prior experience in customer support or technical helpdesk is advantageous but not required, as full training is provided; demonstrating strong problem-solving, listening, and a patient, customer-first mindset; and thriving in a structured, on-site Athens-based team environment. We offer a competitive monthly salary, fully paid training, compreh