Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Customer Support Specialist to join its on-site team in Sofia, Bulgaria. You will be the first point of contact for Dutch-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on health and wellness features across iOS and Android. You will provide support via phone, email, and live chat, document customer interactions in the CRM, escalate complex issues when needed, and stay informed about product updates and trends to deliver accurate guidance. A native or fluent Dutch speaker is required, and a valid EU passport is mandatory. Previous customer support or technical helpdesk experience is beneficial, and comprehensive training will be provided. This on-site role offers relocation support, a comprehensive benefits package, and opportunities for career development in an international environment.

Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Customer Support Specialist to join its on-site team in Sofia, Bulgaria. You will be the first point of contact for Dutch-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and guidance on health and wellness features across iOS and Android. You will provide support via phone, email, and live chat, document customer interactions in the CRM, escalate complex issues when needed, and stay informed about product updates and trends to deliver accurate guidance. A native or fluent Dutch speaker is required, and a valid EU passport is mandatory. Previous customer support or technical helpdesk experience is beneficial, and comprehensive training will be provided. This on-site role offers relocation support, a comprehensive benefits package, and opportunities for career development in an international environment.