Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Customer Support Specialist for an on-site role in Lisbon, Portugal. You will be the primary contact for Dutch-speaking Fitbit users, providing support by phone, email, and live chat to resolve questions about device functionality, app syncing, and wellness features. Responsibilities include guiding users through setup and troubleshooting on iOS and Android, explaining heart rate monitoring, sleep tracking, steps, and activity goals, and educating customers on maximizing benefits of the Fitbit ecosystem. You will log all interactions in the CRM, escalate complex issues to internal teams, and stay updated on firmware releases and product updates to ensure accurate support. You must be fluent in Dutch (spoken and written) and hold an EU passport. A genuine interest in fitness or wearable tech is highly desirable. Prior customer support or technical helpdesk experience is advantageous but not required; full training will be provided. You will work in a structured on-site team in Lisbon, Portugal, with opportunities for career development. We offer a competitive salary, fully paid training, comprehensive health insurance, a relocation package to Portugal, a monthly performance bonus, and a signing bonus of €1,500, with opportunities for advancement.

Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Customer Support Specialist for an on-site role in Lisbon, Portugal. You will be the primary contact for Dutch-speaking Fitbit users, providing support by phone, email, and live chat to resolve questions about device functionality, app syncing, and wellness features. Responsibilities include guiding users through setup and troubleshooting on iOS and Android, explaining heart rate monitoring, sleep tracking, steps, and activity goals, and educating customers on maximizing benefits of the Fitbit ecosystem. You will log all interactions in the CRM, escalate complex issues to internal teams, and stay updated on firmware releases and product updates to ensure accurate support. You must be fluent in Dutch (spoken and written) and hold an EU passport. A genuine interest in fitness or wearable tech is highly desirable. Prior customer support or technical helpdesk experience is advantageous but not required; full training will be provided. You will work in a structured on-site team in Lisbon, Portugal, with opportunities for career development. We offer a competitive salary, fully paid training, comprehensive health insurance, a relocation package to Portugal, a monthly performance bonus, and a signing bonus of €1,500, with opportunities for advancement.